Smarter service management with Acumatica ERP.
Connect dispatch, technicians, parts, contracts, and billing in one ledger. Improve technician utilization, hit your SLAs, and shorten the path from work order to invoice. For service businesses of any size.
- Field service organizations
- Equipment dealers & service
- HVAC, MEP, & facilities
- Managed services providers
See what service management teams actually use.
Dispatch, contracts, billing, and AI-driven customer insights connected end-to-end — for service businesses that need every hour of every tech to count.
Drag-and-drop dispatch that respects skills, SLAs, and travel.
Visual dispatch board with appointment scheduling, technician utilization, and route optimization. See your whole crew at a glance — and where the next emergency fits.
- Drag-and-drop dispatch
- Skill & SLA matching
- Route optimization
- Live utilization metrics
Everything service management teams need. Nothing they don't.
Dispatch & scheduling
Drag-and-drop scheduling with skill, location, and SLA constraints. See utilization across the whole crew at a glance.
Mobile technician app
Work orders, parts, time, photos, signatures, and payments on a phone. Offline-capable for sites with no signal.
Service contracts & PMs
Auto-generate work orders and invoices on schedule. Renewals, escalations, and SLA tracking that doesn't fall through the cracks.
Recurring billing
Subscription, usage, and milestone billing. Revenue recognition handled automatically — no end-of-month journal entries by hand.
Equipment & warranty
Track every unit you service: configuration, history, warranty, parts used. Customer asset portfolios at your fingertips.
Parts, truck stock, route
Inventory by van, by tech, by warehouse. Auto-replenishment based on usage trends. Optimized routes that save windshield time.
Outcomes our service management clients see.
The full Acumatica Service Management module set.
19 modules, organized the way service management teams actually work. We light up only what you need today, then scale into the rest as you grow.
- Service Orders
- Dispatch Board
- Mobile Field Service
- Appointment Scheduling
- Route Optimization
- Equipment Management
- Warranty Management
- Service Contracts
- Preventive Maintenance
- Recurring Billing
- Subscription Management
- Time & Expense
- Project Accounting
- Customer Portal
- Quotes
- CRM
- Parts Inventory
- Truck Stock
- Financials
See Acumatica Service Management configured for a business like yours.
A 30-minute walkthrough using your numbers, not a generic showroom dataset. We'll send the recording afterward.